Returns and refunds

To start a return, email hello@claireaskin.com with your order number and reason for return. We'll send return instructions once approved.

Refunds are issued to your original payment method within 5–10 business days of us receiving the returned item. Original shipping costs are non-refundable. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

If your order arrives damaged, defective, or wrong, contact us within 7 days of delivery with a photo of the issue, and we'll send a replacement or full refund at no cost to you.

Orders can be cancelled for a full refund only if they haven't yet been processed for fulfillment (within 1–2 business days of ordering). Once an order has shipped, it falls under the standard return policy above.